Screen Printing / Embroidery / General F.A.Q.
What is necessary to place an order for silk-screening?
To place an order for CONTRACT silk-screening we need your purchase order, credit card authorization form, shipping request form and art all sent to email@example.com or faxed to 303-790-2616. We do understand that many times you have your own purchase order forms, if you use your own, PLEASE make sure all the same information is listed in detail, as we prefer you to use our forms. All of our forms can be found on this website, please keep in mind we cannot place an order without all information having been received. Your order will be put on hold until all appropriate information is received.
What is the minimum order for silk-screening?
We have no minimum order for screen printing! We recognize that each customer and each project will be different, please call us at 303.255.8071 and we can help you decide how to keep your project within your budget.
What is your turn around time?
Our turn around time for a silk-screening order is 7-10 business days from the final art approval. This is a very firm time frame as we schedule our presses over a week in advance.
What about RUSH jobs?
Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job before garments are sent to us, as we do not always have an open spot on our presses for such jobs. If you do send your garments to us without checking to make sure if we can handle your job, and at that time we are not able to rush the job, we will not be responsible for freight back to you.
If I am drop shipping to you, what should I do?
You may send your garments as follows…
Your company name and PO # (Job Name)
C/o Buffalo Creek Embroidery & Screen Printing
17011 Lincoln Ave #114
Parker, CO 80134
What is the proof/ approval process?
On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.
Same As Last order?
All orders are new orders, do NOT expect us to go with your last order, please put down colors, size, location etc. as if it was your first time. We will pull your existing film and reference the re-order PO to make sure it is accurate. If you feel you need to request a proof for a re-order, please indicate this on the purchase order.
Is the Clothing included in the Price?
No, when we are embellishing our costs are for embellishment, our pricing for clothing is on this site, under the clothing links in our web site.
Do you provide the Clothing?
Of course! Over the years we have built great relationship with the industries largest and some of the most unique clothing manufactures, follow this link to go directly to our clothing www.companycasuals.com/buffalocreek
Are there any other charges?
Perhaps... Please check our price sheet, although we do not have hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant backs, shirt sides, hats, towels, specialty inks, or any thing which is out of the ordinary.
EMBROIDERY SPECIFIC QUESTIONS
How do I know how many stitches are in my design?
You can either have it professionally estimated by someone you have used before or you can send your image along with information about your order (amount of pieces you plan on doing, time you need it by, etc) to firstname.lastname@example.org subject RFQ (Request for Quote); you will receive a response within 4 hours of your submission either with the stitch count, or advising you that more time is needed in order to have our digitizer 'trace' it for accuracy in stitch count.
Can I provide the Embroidery Tape?
Absolutely, but if you do, it must be requested on your PO and we cannot be held responsible for how it sews. A swatch will be sewed out, and you will be proofed with it. Should any corrections/adjustments be needed, you need to let us know at the time of proofing. Tape edits are $25.00. If you need to touch and feel the swatch, let us know, as well and it will be mailed to you.
Do you do Patches?
YES, by quote only. Please send patch art to email@example.com
What is your turn around time for Embroidery?
On a normal order, your expected processing time is between 7 and 10 business days. Larger orders, multiple locations and individual personalization’s will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 30% rush fee addition to your invoice.
How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly from UPS. You must provide the email address that you wish to be notified with, which we enter when processing your shipment, and then when the package is picked up by UPS it is scanned and an email is automatically sent to you at either 5p.m. or 6 p.m., which are our pickup times Monday through Friday. This also applies to FedEx shipments as well.
I need my order shipped to a residential address, are shipping methods different if it is not being sent to a business?
Yes. UPS and FedEx up charge about $2 extra for residential deliveries. It must be specified on your Shipping Form whether the address is commercial or Residential. We reserve the right to adjust your invoice accordingly if you have supplied incorrect information.
How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. You can use the UPS website and their “Calculate Time and Cost” option at http://wwwapps.ups.com/calTimeCost?loc=en_US
FedEx also has this option at http://www.fedex.com/ratefinder/home?cc=US&language=en&link=1&lid=//Ship//Pack+Rates+Corp
Call your supplier for weights & box counts. We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once UPS picks up from our facility. Usually around 5 pm.
What if I already have an order in-house and I need to change to shipping information?
You can email or fax the updated information to whichever department is handling your order and they will adjust accordingly on the Purchase Order.
I have my own UPS/FedEx account; can I use my own account number for shipments?
Absolutely. Our default shipping method is UPS ground service. You can have us ship it on our account, and the amount will be added to your order invoice, or you can have us use your account, by supplying us with your shipper’s account information. If you do use your account, a $3.75 handling fee will be added to your invoice per box.
Can you ship Internationally?
Yes. Anywhere in the world where UPS or FedEx deliver since they are our preferred carriers. We also ship APO orders via USPS as well as a small percentage of DHL when you supply the account number to ship from. We do have a service charge for shipping anything internationally; please refer to our price sheet for exact information.